Products - NGR Technosys

NGRERP supports EDI processing throughout the order-to-cash and procure-to-pay processes respectively. NGRERP supports common inbound transaction such as customer purchase orders and vendor invoices, and outbound transactions such as order acknowledgements, purchase orders, and invoices. NGRERP's EDI processing supports both internal warehouse processes and those performed via a third-party warehouse.

EDI integration is accomplished through a combination of NGRERP's internal mapping processes for data import and export in conjunction with the external EDI translation solution of the organization’s choice. In addition to being used for EDI transactions, these mapping processes are also used for legacy data migration and interfacing to external third-party systems and databases.

EDI Highlights

• Supports standard inbound and outbound EDI transaction sets
• Works in conjunction with a variety of EDI translation solutions
• Capable of accommodating standard EDI transactions and customer-and industry-specific EDI requirements

As an integral part of a manufacturing or distribution organization's gathering and maintaining information on how it is serving its customers, NGRERP software monitors service levels automatically by collecting and analyzing information such as order fill rates, line-item fill rates, order change frequencies, and order cancellations. In addition, the system produces reports and management alerts to notify the organization of any anomalies in these service level metrics.

NGRERP's built-in product configurator speeds up quoting and order entry and decreases costly errors by eliminating data entry errors and non-buildable products.

The product configurator is rules-based and can be used for both parametric and features and options-based configuration of manufactured and distributed products. NGRERP allows for streamlined product configuration by providing a simple drop down menu approach with immediate online graphics to show the user the configured product.

The online product configurator provides internal cost savings to manufacturing and distribution companies by reducing errors and overall time spent on configuration and estimating. This process dramatically increases the level of customer satisfaction by providing an intelligent sales force that is quick to respond to customer requests. The configurator is fully web enabled for Internet deployment and serves as an electronic expert that can help customers purchase products in a real-time.

Product Configurator Highlights

• Parametric rules-based and features and options-based configurator
• Configurator is available for use in quoting and order management
• Elimination of non-buildable products on sales orders
• Fully-integrated with manufacturing processes to create order-specific configured bill of material and associated routing
• Online illustration of configured product for review and changes

NGRERP's return material authorization (RMA) processing provides a combination of flexibility and procedural controls for managing the return process. A customer return can be entered to return goods for credit, warranty repair, or replacement. This process occurs directly from the NGRERP's order entry screen. The RMA process is tied directly to the receiving and accounts receivable functions for complete transactional traceability.

Return Material Authorization (RMA) Processing Highlights

• Customer items may be returned for credit, warranty repair, or replacement and have associated return reason codes
• RMA's can be created from the original sales order and can be placed on hold pending management approval
• Returned goods can be received and inspected prior to granting customer credit
• The return process tracks lot numbers, serial numbers, and warranties when applicable

NGRERP's order entry functionality supports the automatic suggestion of substitution, replacement, and complimentary products based on inventory shortages, obsolescence, and up-sell opportunities. Manufacturing and distribution companies can establish their associated substitution rules which can be global in nature or take into account customer-specific requirements for sellable items. Likewise, complimentary products can be displayed during the order entry process enabling the sales representative to present the customer the opportunity to add the items to their order. In the event a customer attempts to place an order for an item which is no longer available, NGRERP automatically places the replacement item in the order entry line item.

Substitutions and Complimentary Items Highlights

• Supports product substitutions, which can either be entered automatically or by prompting the sales representative during order entry
• Supports prompting of complimentary products available for purchase based on specific products being ordered
• Obsolete products are automatically replaced with replacement products during order entry

NGRERP software supports the entry and online notification of product-based promotions, allowances, and rebates. Such promotions and allowances can take a variety of forms including product giveaways or order discounts. In NGRERP, an unlimited number of promotions can be established each of which with its own associated effectivity dates.

Likewise, an infinite number of allowances and rebates can be established and associated with a specific product or group of products. Allowances can be defined as either a percentage of the sale or as a fixed currency amount. At the time of invoicing, the NGRERP system automatically calculates and accrues applicable customer rebates on an invoice line-item level. Rebate checks can be issued directly from within the NGRERP system.

Promotions, Allowances, and Rebates Highlights

• Supports establishment of promotions that include product giveaways or order discounts with associated effectivity dates
• Supports an unlimited number of rebate and advertising allowance programs
• Allowances can associated with specific products or product groups
• Allowances can be defined as either a percent of the sale or a fixed currency amount
• Supports automatic calculation and accrual of customer rebates at an invoice line-item level
• Supports rebate check issuing

NGRERP supports online quote entry for both existing customers and prospects. Quotes can include existing products and services and items which have never been purchased, sold, or manufactured. The quoting process supports quote routing for online approval, as well as customized quote forms. Quotes may be transmitted via email, fax, EDI, or printed and mailed. Once customer order approval is received, a quote may be converted automatically in part or in whole directly into an active sales order.

Quoting and Estimating Highlights

• Supports quotes for existing products and services and quotes with estimates for new items
• Each quote can include expiration dates and probability of customer acceptance
• Quotes may be transmitted via email, fax, EDI, or printed and mailed
• Supports pricing of quotes based on existing price sheets and authorized price overrides
• Supports routing of quotes for electronic approval
• Quotes can be converted automatically into sales orders in part or in whole
• Lost opportunities can be tracked via user defined reason codes

NGRERP supports a variety of pricing structures to meet each organization's unique requirements. The pricing management functionality supports various pricing scenarios including discount off list, contract, matrix, columnar, commodity or market, formula, unit of measure, lead-time, attribute, and volume-based pricing methodologies simultaneously.

Electronic price sheets can be established in NGRERP. Price sheets can have pricing with associated effectivity dates based on any of the above pricing methodologies associated with specific products or groups of products. Each given price sheet can be associated with one or more customers or groups of customers. A given product can be included on an infinite number of price sheets concurrently, with NGRERP automatically selecting the given customer’s lowest applicable price.

As a fully-integrated ERP software system, NGRERP's pricing functionality is used throughout the system within quoting, order management, and customer relationship management. All pricing methodologies include multi-level volume discounting. NGRERP's pricing management flexibility enables manufacturing and distribution organizations to establish the appropriate pricing methodologies necessary to attract and retain customers while driving bottom-line profitability.

Pricing Management Highlights

• Supports a variety of pricing methodologies including discount off list, contract, matrix, columnar, commodity or market, formula, unit of measure, lead-time, attribute, and volume-based pricing
• Supports an infinite quantity of electronic price sheets with associated effectivity dates
• Specific products or groups of products can be on an infinite number of price sheets concurrently, with associated pricing based on any pricing methodology
• Specific price sheets can be associated with one or more customers or groups of customers
• Discounts can be established based upon a percentage, currency amount, or formula
• Market-based pricing allows prices to be set based upon a base commodity-market value plus an incremental overage specified as either a percentage or specific currency amount
• Volume discounts can be defined based on individual products or product groups, can be applied on either an annual or per order basis, and can be based on order quantity, weight, or total order value
• Effective dates on price sheets enables selection of valid pricing and entry of future pricing at any point in time

A key differentiator of the NGRERP software suite is that it supports both available-to-promise (ATP) and capable-to-promise (CTP) processes and automated alerts. While available-to-promise processing considers existing material on hand for both purchased and manufactured items, capable-to-promise functionality also accounts for inbound purchase receipts, supplier lead times, alternative sourcing options, and raw material, production, and labor availability. During the order entry process, CTP evaluates these factors at a line-item level to calculate an accurate customer delivery date and offer alternative supplier options for raw materials or distributed items.

Available-to-Promise (ATP) and Capable-to-Promise (CTP) Highlights

• Supports automated ATP and CTP processes and alerts during order entry
• ATP processing considers existing material on hand for both purchased and manufactured items
• CTP functionality also accounts for inbound purchase receipts, supplier lead times, alternative sourcing options, and raw material, production, and labor availability
• During order entry, CTP evaluates key factors at a line-item level to calculate an accurate customer delivery date and offer alternative supplier options for raw materials or distributed items

In NGRERP, customers are defined at an order-from level with an unlimited number of associated ship-to and bill-to addresses. Each customer master record allows for a sales view of the account which can be used for prospecting and tracking sales-related data within CRM. Each record also provides default values for sales order entry while providing a repository of key sales and financial information. Customer accounts can be associated with a four-tiered hierarchy of customer groups used for pricing and reporting purposes. Accounts can also roll-up into corporate parents where multiple legal entities are owned by the same enterprise.

Customer Definition Highlights

• Stores basic account information such as address, unlimited ship-to and bill-to addresses, and unlimited contacts and associated contact notes
• Supports international addresses and phone numbers
• Supports key customer financial data
• Supports management of accounts and associated contacts from initial contact through initial sale and ongoing support
• Tracks key customer sales and opportunity-related information
• Supports online inquiries of comprehensive customer information for prospecting, sales, order entry, and customer service purposes