A business cannot live by one outbound communication per year. Chances are good you have probably wondered about your own communications strategy. Are you communicating enough?
Think about how many times during the year/quarter/month a customer needs you, or your products or services, and let that be your guide to determining how often to reach out and touch your audience. Think of this number as a minimum, then build from there.
Your business could be a marketing consulting firm, a software company, a nonprofit, an educational institution, a car dealership, a florist, a restaurant, a vineyard, a rock and roll band--you name it! Success and profitability is all about creating loyal customers (e.g. clients, users, donors, buyers, diners, drinkers, and fans) and driving interest, repeat business, and referrals.
Since it is roughly six to 12 times less expensive to sell to an existing customer than it is to acquire a new one, the value of customer loyalty and repeat business is just too compelling to ignore.